Exchange & Returns

We want you to be completely happy with your Platinum Tailor coat. If for any reason you are not, you have 30 days to return it for an exchange or a full refund. Returns are free for UK customers.

What can be returned

Items are eligible for return if they are:

• Returned within 30 days of delivery
• Unworn and unused, in their original condition
• In their original packaging with all labels still attached

Items that have been worn, altered, or are missing original tags cannot be accepted for return.

Free returns in the UK

1. Log in to your account, open your order and choose Request return. Select the items you are sending back and tell us why. If you want a different size, add the size you need in the note.
2. We will email you a prepaid return label, usually within one working day.
3. Repack the item in its original packaging with all labels attached, stick the label on the parcel and drop it off.

Ordered as a guest or can't log in? Email info@theplatinumtailor.co.uk with your order number and we will set up the return and send your label.

Returns from outside the UK

For all other countries:

1. Download and print the returns form below. Complete it and include it inside your package.
2. Repack the item carefully in its original packaging, ensuring all labels are attached.
3. Send the package to our UK return address above. Return postage from outside the UK is paid by the customer.

⬇ Download Returns Form (PDF)

Refunds

Once your return is received and inspected, your refund will be processed within 7 working days. Refunds are issued to the original payment method. You will receive an email confirmation once your refund has been processed.

Please allow a few additional days for the funds to appear in your account depending on your bank or payment provider.

Exchanges

If you would like a different size or style, request a return in the same way and tell us which item you would like instead. In the UK, add it to the note when you request your return. Outside the UK, write it on the returns form. Exchanges are processed within 7 working days of receiving your return.

If you need an urgent exchange, please contact us directly and we will do our best to help.

Need help?

If you have any questions about your return or exchange, please get in touch:

Email: info@theplatinumtailor.co.uk
Phone: 07473239725

We are a small family business and we respond to every enquiry personally.