The Trench coat I got is amazing. Great quality and superb attention to detail. I am already looking to get Greatcoat for the winter from them.
The logistics is on the other hand, something that needs to be addressed. The package came in a very bad state. I recommend to use DHL express directly, instead of a "middle man" logistics company, which in the end used DHL anyway to send the package.
Hence only 4 out of 5 stars.
My order was delayed, but they informed me of a 2 week time-line.
When this passed I had to chase them up. After that, they dispatched promptly.
So 3 stars, not 5 otherwise
Thank you for your review and for the kind words about the quality of the coat, Matthew. We're really sorry about the delay, the restock at our warehouse took longer than expected, which pushed things back beyond the timeline we gave you. You shouldn't have had to chase us up and we completely understand the frustration. We'll make sure our communication is better going forward. We hope you enjoy the coat, and thank you for your patience.
Kind regards,
Have to return coat as i was advised of wrong sizing, long wait just to return when the season will be over by the time i get another one. Good product though.
Thank you for your review and we're really sorry about the sizing issue. We completely understand the frustration, especially with the season in mind. We've already dispatched a replacement in the correct size to get it to you as quickly as possible. Glad to hear you liked the product itself, and we hope to look after you properly next time around.
Kind regards,
Love this coat proportions fantastic! Very warm. Feels very substantial.
Ordered a Covert Overcoat which arrived promptly. The quality was good and it was excellent value for money.
This is the third tome I have purchased an overcoat from the Platinum Tailor, needless to say it's a quality product from a quality vendor. I'll be back!!!
Black Wool Cashmere Bond Overcoat Black Lining
I’m very happy with it. The slightly padded shoulders are kinda unnecessary, but overall, I love it.
Black Wool Cashmere Bond Overcoat Black Lining
Great fit and very nice and comfortable Keeps me nice and warm also loved when I was filming peaky blinders
Perfect product. Higher quality than expected. Resists water (rain) well enough in my opinion. Got precisely what I wanted. Keeps me warm but not too warm.
Excellent product well made fits perfectly. Well worth the money
I haven't worn it yet (still using the old double-breasted!) but I've tried it on and checked the sewing-on of buttons, and everything looks and feels perfect. I now just need to find a scarf worthy of going with it!
I was a little nervous about buying online without trying on in person, but the fit was perfect and the quality excellent. The design is much better than some cheap High Street alternatives and the customer service was excellent, with all my questions being answered within 24 hours.
I bought a black overcoat for my other half. He sings in several choirs and sometimes has to perform in churches which can be a little on the chilly side this time of year. He still needs to look smart and this coat is both stylish and warm. Perfect!
Great value full length wool ‘crombie’ coat which fits like a dream & is true to size. The quality of this coat is excellent as was the service from The Platinum Tailor, with great communication & super quick delivery so close to Christmas. I wore it to a function & felt so smart in it…especially when comments were made about it. Very happy all round & can easily recommend The Platinum Tailor! A+++
Unfortunately the coat was too big and as you did not have a smaller size we requested a refund.
Black Wool Cashmere Covert Overcoat With Black Lining
I had a few issues with my first order and it wasn't delivered on time but when I contacted the store, they acted first and sent another while sorting out the issue that led to the disappearance of the first one. I highly recommend.
It really is a great coat for the money , not sure if you can get better for the price. Top marks to the company for making such nice coats available, very quick service , I’ll be treating myself to another one in a different colour for sure .
Brilliant service and the quality of my overcoat is amazing.